Getting Support: Who to Contact

Not sure where to send your question? Use this guide to find the right support contact based on who you are and what you need help with.

Technical Support

Get help with login issues, platform errors, or audio and video problems.

Prefer to submit in writing? Create a support case for login issues, platform errors, or audio and video problems by emailing support@tutoring.k12.com or using the support form in your tutoring platform.

Student Support

• Scheduling conflicts — if you're unable to attend your ongoing tutoring sessions due to a conflict with the scheduled days or times, submit a schedule request. The K12 Tutoring team will work with your school to determine what options are available. Change requests are not guaranteed, but all requests will be reviewed.
• Get help with something else — when you're unsure which support option to use, contact the Student Support Operations team at successteam@tutoring.k12.com.

Parent or Guardian Support

• Scheduling conflicts — submit a schedule request if your student can't attend their ongoing sessions. The K12 Tutoring team will work with the school to review available options.
• Understand your student's tutoring program — for questions about why your student is participating in tutoring or for additional program information, email successteam@tutoring.k12.com.
• Find the right school contact — need help identifying the person at your student's school who can answer program-specific questions? Email successteam@tutoring.k12.com.

Teacher or Educator Support

For tutoring questions that are not related to a technical issue, contact the support team at successteam@tutoring.k12.com.

District Administrator Support

For questions about your district's tutoring program, contact your dedicated Customer Success Manager. Reach out to them for:

• Academic or student progress concerns — curriculum, learning plans, academic support, or student progress.
• Billing and invoice questions — invoices, payments, or credits.
• Contracts and renewals — service agreements, renewals, or changes to your program.
• Program performance — usage, outcomes, reporting, or stakeholder reviews.