Common technical questions about logging in, device support, and troubleshooting.

Q: How do I log in?

Beacon by K12 Tutoring is accessible through two platforms — Canvas and K12 Tutoring. Use the section below that matches how your school has set up your account.

Logging In via Canvas

If your school uses Canvas, you will access Beacon by K12 Tutoring directly through your Canvas account — no separate login required.

Canvas link: http://account.tutoring.k12.com/login/?source=AI_TUTOR&idp=MPSOkta

Logging In via K12 Tutoring

Educators will sign in directly on the K12 Tutoring site, and then will be able to access Beacon with the link below.

K12 Tutoring link: https://account.tutoring.k12.com/login
Beacon link: https://ai.tutoring.k12.com/
Not sure which platform you use? Check with your teacher or school administrator — they'll know which login method is set up for your account.

Q: What screen resolution and browser zoom settings are recommended?

For the best experience, use Beacon by K12 Tutoring on a device with a screen resolution higher than 1024 × 768 and keep your browser zoom set to 100% or lower. If your zoom is above 100% or your resolution is too low, some parts of the experience may not display correctly.

Q: What should I do if I run into an error or glitch?

First, try refreshing the page or restarting your browser. If the issue continues, contact your tutor, teacher, or support team for help.

Q: What should I do if Beacon by K12 Tutoring gives an unexpected response?

Students and educators can use the thumbs up/down feedback tool to report responses that seem confusing, incorrect, or unhelpful. If you hover the response from the AI, you will see a thumbs up and thumbs down — simply click one of those options to provide feedback on the individual responses.

Q: Can I use Beacon by K12 Tutoring on my phone or tablet?

Some features may work on phones or tablets, but Beacon by K12 Tutoring currently works best on a desktop or laptop computer for the full experience.

Q: Do I need to download anything?

No. Beacon by K12 Tutoring is accessed directly through the tutoring portal or supported learning platforms without needing to install additional software.

Q: Can students use Beacon by K12 Tutoring without an educator present?

Yes. Students can independently use features like homework uploads, skill explanations, and guided practice directly from the homepage when access is available.